Sam's Club

I go for the bulk items and low prices. Usually this place is packed after 9am so it’s best to go early or close to closing time. The food court has salads that are amazing. They’re made fresh daily. This store carries top grain leather sofas which are very comfortable. It’s not the cleanest store but it is a warehouse and in the Walmart family so there’s that. All in all a great experience.

Today I went to Sam’s I use my app, scan and go, so I went walk out and the lady checked my receipt on my phone and then she tells me that I didn’t pay for a pair shorts and I said yes I did, ma’am and she’s like no you didn’t. So pulled up my receipt and showed her where I scanned two pairs of shorts at and she’s like oh sorry you stay in the wrong shorts no I didn’t scan the wrong pair of shorts then my sister pulled out her phone and rescans the same shorts and it said the same thing on my sister’s phone as it said on mine it was listed underneath a different name then she’s like you have to go to customer service so I did so I can talk to customer worker and she just has his big attitude with me talking about. I don’t know how to scan products and use the scan and go app and I was like ma’am, picked them up put them in a basket and then scan them. Then she acted like I was trying to steal the shorts that I paid for then then she tells me that she’s going to revoke my Sam’s card she called her manager over and then her manager said let me see your receipt on your phone put your phone right here so I can scan it so I do and it’s just like I said hand it to me then I said, if you’re gonna treat people like this, you can refund me my whole order and she said she wouldn’t deal with me or talk to me so she talk to my sister my mom then she want my credit card to refund me just the two pairs of shorts for some reason when I had a basket full of groceries then she didn’t want to talk to me so she talk to my sister and put it on a gift card to two pairs of shorts that I had. My sister and the manager walked back to where the shorts were an the manager scan the shorts and it says the same thing I had on my phone. Come to find out that someone put the wrong name in for the shorts but they’re going around acting like somebody stealing no apology from manager for the customer service person treated me. Needless to say I will not be shopping at that sense anymore after way, the customer care person treated me.

I just need my tires rotated and a slow leak fixed. First, you need an appointment, which you can’t make online, so you call their phone. No one answers the phone, no matter the time of day (I’ve called at least 4 times a day for 2 days) So you go to the store. There’s no cars in the shop, so you assume they’re not busy. You go in and all the mechanics are just hanging out amongst the tires playing on their phones. You ask if you can get your tires fixed. “Sorry, we don’t have any appointments until Saturday at 12.” I just don’t understand. There are no other cars here, you’re all on your phones, please, just change and rotate my tires!